Refund policy

1. Who we are

Enthalpy is operated by Enthalpy Innovations (Pty) Ltd, 6 Woodlands Drive, Irene Woods Security Estate, Albert Road, Irene x04, Centurion, Gauteng, 0157, South Africa.

Contact for anything in this policy: enthalpysupport@gmail.com.

2. What you're paying for

Enthalpy is a subscription to a web-based study application. Access is delivered digitally as soon as payment succeeds. There are no physical goods and nothing is shipped.

R89 per month. Billed monthly in South African rand (ZAR). There is no annual plan, no minimum term, and no setup fee.

3. Cancelling

You can cancel at any time from Profile → Plan and billing → Cancel plan. Two taps. We don't ask why, we don't offer you a discount to stay, and we don't require an email or a phone call.

When you cancel:

• – You keep full access until the end of the month you have already paid for
• – On that date your account moves to the free plan
• – Your notes, marks, flashcards and history stay exactly where they are
• – We email you to confirm, with the exact last day of access

Full steps, with screenshots: /how-to-cancel

4. We don't refund part of a month

If you cancel halfway through a month, we don't refund the rest of it — because you keep using it until the period ends.

We'd rather say that plainly than bury it.

5. When we do refund you

If the problem is ours, we refund it. You don't have to argue.

We will refund in full where:

• – You were charged after cancelling. Any payment taken after a valid cancellation is refunded.
• – You were charged more than once for the same period.
• – You were charged the wrong amount.
• – The service was unavailable for an extended period during a month you paid for.
• – You were charged without a renewal notice. We email you three days before every payment. If we failed to send that email and you didn't want the charge, you get it back.

That last one is a commitment, not a courtesy. We email before every single charge, every time.

How to ask: email enthalpysupport@gmail.com with the email address on the account and roughly when the charge happened. We'll reply within 2 business days and, where a refund is due, process it within 5 business days of that reply.

Refunds go back to the original payment method. We can't send a refund anywhere else.

6. Your rights under South African law

South African law gives consumers certain rights on electronic transactions, including a cooling-off right in some circumstances under the Electronic Communications and Transactions Act.

If you believe a statutory right applies to your purchase, email us and we will deal with it directly rather than pointing you at this page.

Nothing in this policy limits any right you have under the Consumer Protection Act or any other South African law.

7. If the account holder is under 18

Enthalpy is built for high school students, so in most cases the person paying is a parent or guardian.

If a payment was made from your card by a child in your care without your permission, email enthalpysupport@gmail.com. We will cancel the subscription and refund the most recent payment.

8. Chargebacks

If something's gone wrong, please email us before opening a dispute with your bank. We can almost always fix it faster, and a chargeback locks the account while the bank investigates.

We're not trying to talk you out of your rights — it's just quicker.

9. Changes to this policy

If we change this policy we'll update the date at the top. Changes apply to payments made after the new effective date, never retroactively.